MedSuite Support
Two forms of
Online Support are available for our
clients' use. The first Online Support option is the MedSuite Help Desk
called
WebTrack. Users go to
WebTrack to submit questions, problems, or enhancement requests
they have for MedSuite. "Tickets"
logged into
WebTrack automatically notify the support staff immediately. Logging requests in this way allows
our clients to monitor our progress on
their issues. We encourage users to log all issues into
WebTrack before using normal Technical Phone Support.
The second form of Online Support is the MedSuite Forums. The forums contain a comprehensive list of all the build notes for all releases of our software.
A key-word search function allows users to locate information about
previous updates quickly and easily.
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Technical Phone Support
MedSuite Customer Technical Support team provides technical phone support Monday through Friday, during the hours of
9 AM to 6 PM Eastern Monday through Friday. Our intention is to provide a high level of availability for our customers when they have a question or problem. |
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E-Mail Support
E-Mail support@medsuite.net is also available. E-Mails sent to our support department will be reviewed daily and a status of
the problem or an answer to a question will be sent out promptly.
Clients are free to attach any documentation
they feel would help us better resolve
the issue.
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Emergency Phone Support
MedSuite understands that our clients cannot afford downtime or system interruptions. Our highly skilled Customer Technical Support Department is available when you need them -- 24x7, 365 days per year.
If
an after-hours problem is not critical, users are asked to log an
incident in
WebTrack or call us the following day during normal business hours. If
a problem is critical, we encourage clients to call us immediately on
the emergency numbers that are provided.
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