Queues and Multiple Users

Ideally, one user should access a queue at a time, or the queue should be filtered in such a way that users are accessing different claims/accounts within the queue.  For example, in a Self Pay Over 60 queue, it could be filtered so that someone sees A-L accounts and someone else sees M-Z accounts so that they are not trying to work on the same queue entries simultaneously.

However, it is possible for multiple users to access a queue if so desired.  After the queue has been opened by one user, any subsequent users who open it will receive a warning message alerting them that the queue is already open by someone else.  This is merely a warning, and the user may continue on to use the queue.

If the warning is received, it is advised that the user refresh their displayed entries periodically by re-filtering.  This will remove from their display the entries that the first user has worked and updated with a future followup date.