Promises - Insurance

If you select an entry from an Insurance Queue and select an Action that is linked to an Action Code that has a Process Type of Promise, enter the date the claim should come back into the Queue if it is NOT paid.  Note that the Promise Amount field is NOT used on promises on claims.

After selecting OK to save the action, you will be returned to the Queue.

The system will monitor that claim for the payment.  If no payment is received by the date specified, it will incur a "broken" status and will redisplay in the Queue on the specified Followup Date (assuming the Queue is set up to include Broken Promise statuses). If a payment is received or a denial is posted to cause the claim to be closed, it will not come back into the queue.