Queue Definitions

Queue Definitions are used to define what is put into the Followup Queue.  For example, at what point do Claims get sent to the Followup Queue, and what point do Accounts get sent to the Followup Queue?  Different Queue Definitions may be created so that certain claims are added to the Queue at a certain timeframe, and others are added at other times.  The Queues are built during the Closeout when that option is selected.  New claims/accounts that meet the criteria will be added to the Queue so that users see them the next day.  The queues can be updated nightly during the Closeout so that new accounts are added and paid claims/accounts are removed.  Other practices may choose to only update the Queues weekly so that new claims/accounts are not added every day.  This is up to the discretion of the practice.

Note that after adding a new queue definition, claims/accounts will not show in that Queue in the Followup Queue until after the CloseOut has been run and the option to Create Collection Followup has been selected.

Followup Queue Definitions are defined by Queue Type, either Self (for Account followup) or Insurance (for Claims followup).

Library Change Logs

The Change Log button at the bottom of any MedSuite Maintenance File will track the following:

$ Date Changed - The date the change was made to the file.

$ User Name - The name of the user that made the change.

$ Item Changed - The file name of the item that was changed.

$ Old Value - The system value before the change was made.

$ New Value - The system value after the change was made and saved.

NOTE:  Items not tracked are description fields such as degrees and titles.